General terms and conditions

Use of the website

Intellectual property

The content of this website, including the texts, photos, design, trademarks and domain names, is the property of mseed and is protected by copyright and other intellectual property rights. You may not copy, distribute or otherwise make available the website or any part of it without prior written permission.

Accuracy of the information

Mseed publishes the information on this website with the utmost care, but cannot guarantee that it is always accurate, complete and up to date. The information may be changed without notice.

Links to other websites

This website contains links to third-party websites, such as press articles. Mseed has no control over the content or operation of those websites and is not responsible for them.

Liability

You use this website at your own risk. Mseed is not liable for any damage arising from the use of the website or the information on it, or from the website being unavailable. This also applies to damage caused by viruses, inaccurate or incomplete information, and information on websites to which reference is made.

1. Identity

Hereinafter referred to as “mseed”.

2. Scope

These general terms and conditions apply to all quotations, contracts and services of mseed. By accepting a quotation or receiving an invoice, the client accepts these terms and conditions.

They take precedence over any general terms and conditions of the client, unless expressly agreed otherwise in writing.

Mseed works primarily for organisations and businesses. If the client is a consumer, these terms and conditions apply only insofar as they do not conflict with the mandatory rules of consumer protection law.

3. Quotations and contract

All quotations are non-binding and valid for the period stated in them or, failing that, for 30 calendar days from the quotation date.

A contract is only concluded once the client has expressly approved the quotation in writing, for example by signing it or confirming it by e-mail.

The quotation sets out the content, duration, price and other arrangements of the assignment and forms an integral part of the contract. In the event of any conflict, the quotation prevails over these terms and conditions with regard to the matters it specifically governs.

4. Performance of the assignment

Mseed performs each assignment to the best of its ability, with the care of a diligent service provider and in accordance with good professional practice. This is an obligation of means, not an obligation of result.

The client provides, in good time, all information and access needed for the proper performance of the assignment.

5. Confidentiality

Both parties treat all confidential information they receive from each other in the context of the collaboration as strictly confidential. They do not disclose it to third parties, except where required by law. This obligation continues to apply after the collaboration has ended.

6. Intellectual property

All methodologies, documents, tools, presentations and other materials that mseed develops or makes available remain the intellectual property of mseed, unless agreed otherwise in writing.

The client may use these materials within its own organisation, but may not distribute them, pass them on to third parties or reuse them commercially without prior written permission.

7. Liability

Mseed is not liable for decisions taken by the client, whether or not based on advice or guidance from mseed. The client always remains responsible for the decisions within its own organisation.

Mseed is not liable for any damage suffered by the client, whether direct or indirect, such as loss of revenue, customers, data or profit. The only exception is damage caused intentionally by mseed, as the law does not permit that liability to be excluded.

8. Invoicing and payment

Unless otherwise agreed in the quotation, invoices are payable within 14 days of the invoice date.

In the event of late payment, interest of 10% per year is due by operation of law and without prior notice of default from the due date. In the event of full or partial non-payment without serious reason, the outstanding amount will also be increased by a fixed compensation of 10%, with a minimum of € 125 and a maximum of € 2,750. For consumers, the statutory rules of the Belgian Code of Economic Law apply.

The client accepts electronic invoices. These have the same evidential value as paper invoices.

9. Rates

Rates may be adjusted annually, among other things through indexation. For an ongoing assignment, mseed informs the client of a rate change at least one month in advance.

10. Termination

Either party may terminate an ongoing assignment in writing. Services already provided up to the date of termination remain payable.

Mseed may consider the contract terminated with immediate effect in the event of the client’s bankruptcy, judicial reorganisation, liquidation or dissolution.

11. Force majeure

Force majeure covers any unforeseeable and unavoidable circumstance that makes performance of the contract impossible, such as serious illness, an accident or government measures. A party invoking force majeure must notify the other party immediately in writing. The parties will then consult in good faith on a solution, such as rescheduling the service.

12. Complaints and evidence

Complaints about a service or an invoice must be submitted in writing and in detail, by registered letter or by e-mail with acknowledgement of receipt, within 8 days of the service or of the invoice date. Failing a timely complaint, the service or the invoice is deemed accepted.

Digital communications, such as e-mails and electronic confirmations, constitute valid evidence between the parties.

13. Privacy

Mseed processes personal data in accordance with its privacy and cookie policy.

14. Amendment of the terms

Mseed may amend these general terms and conditions. The new version applies to all contracts concluded after its publication on the website. For ongoing assignments, the terms and conditions that applied when the quotation was accepted continue to apply, unless the client agrees to the new version in writing.

15. Applicable law

If any provision of these terms and conditions is invalid, the other provisions remain fully applicable.

All contracts are governed exclusively by Belgian law. Disputes fall under the jurisdiction of the courts of Kortrijk.

This English version is a translation. In case of any discrepancy, the Dutch version prevails.